On Call Travel Assistance
When traveling away from home, the last thing you want to worry about is how you and your family will get help in an emergency. Every year, travelers around the world reach out to On Call International to provide them with the highest quality Medical and Travel Assistance Services. You and your family members can now travel confidently, knowing that a team of worldwide professionals is waiting to assist you in a moment of crisis.
With one phone call, On Call International can provide you with up-to-date worldwide medical information and services, including:
- Emergency medical transportation
- Referrals to local hospitals
- 24-hour access to US licensed nurse counselors who can help when you're worried about symptoms, a minor injury, or have general questions about health and well-being
24/7 Worldwide Medical Information & Assistance
- Medical Monitoring
- Medical Referrals
- 24/7 U.S. Nurse Help Line
- Medical/Dental/Pharmacy Referral
- Emergency Medical Transportation*
- Return of Dependant Children*
- Return of Deceased Remains*
Travel Assistance
- 24/7 Emergency Travel Arrangements
- Translation Assistance
- Emergency Travel Funds Assistance
- Worldwide Legal Assistance
- Lost/Stolen Travel Document Assistance
*This is only an outline of services. Please read your Program Description of Services carefully for full details.
Resort Club Annual Travel Protection Plan
Prime Members
Upgrade Members
Villa Preferred Access (VPA)/Gold Members
Claim Forms
If you're not sure of your membership status, please contact the maintenance fees and loans department at 1-800-852-4755.
Prime Members
If you purchased your annual On Call Travel Protection Plan for $44.99,
please view the full program description here.
Benefits and assistance services included in the plan:
Resort Club Benefits
(Applicable whenever you are at a Resort Club or Exchange)
- Trip Delay
- Up to $200/day; Max. $600 per policy, per year
- Emergency Accident/Sickness Medical Expense
- Up to $5,000 per policy, per year
- $250 deductible applies to each and every loss
- Baggage/Personal Effects
- Up to $1,000 per policy, per year
- Baggage Delay
- Up to $100 per policy, per year
- Accidental Death & Dismemberment Common Carrier (Air Only)
- Up to $10,000 per policy, per year
- Emergency Roadside Assistance
- Up to $100 per occurrence
Year Round Benefits
(Applicable Year Round whenever You are 100 miles or more from Your Permanent Primary Residence)
- Medical Evacuation/Repatriation
- Up to $500,000 Combined Single Limit (CSL) per policy, per year
- Visit by Family Member/Friend
- Up to $2,500 per policy, per year (included in CSL) for one round-trip economy class airline ticket for a family member or friend to join You when You are traveling alone and are hospitalized for more than 7 days
- Return of Dependent Children
- Up to $2,500 per policy, per year (included in CSL) to return Your Dependent child(ren) to a designated advocate if Your death or hospitalization leaves Your Dependent child(ren) unattended.
- Return of Deceased Remains
- Up to $10,000 per policy, per year (included in CSL)
All covered services are subject to a Combined Single Limit of $500,000 per policy per year.
This is only an outline of the plan's features. Please read your Program Description carefully for full details. This Plan
must be purchased and payment received by ResortCom or the sponsoring Resort Club prior to Your scheduled departure date for Your Trip.
Should You have questions regarding the plan, please call On Call International at (866) 816-2087.
Upgrade Members
If you are a Villa Preferred Access (VPA/Gold) Member who chose to upgrade your VPA/Gold Annual Travel Protection Plan for $15.00,
please view the full Program Description here.
Benefits and assistance services included in the plan:
Resort Club Benefits
(Applicable whenever you are at a Resort Club or Exchange)
- Trip Delay
- Up to $200/day; Max. $600 per policy, per year
- Emergency Accident/Sickness Medical Expense
- Up to $5,000 per policy, per year
- $250 deductible applies to each and every loss
- Baggage/Personal Effects
- Up to $1,000 per policy, per year
- Baggage Delay
- Up to $100 per policy, per year
- Accidental Death & Dismemberment Common Carrier (Air Only)
- Up to $10,000 per policy, per year
- Emergency Roadside Assistance
- Up to $100 per occurrence
Year Round Benefits
(Applicable Year Round whenever You are 100 miles or more from Your Permanent Primary Residence)
- Medical Evacuation/Repatriation
- Up to $500,000 Combined Single Limit (CSL) per policy, per year
- Visit by Family Member/Friend
- Up to $2,500 per policy, per year (included in CSL) for one round-trip economy class airline ticket for a family member or friend to join You when You are traveling alone and are hospitalized for more than 7 days
- Return of Dependent Children
- Up to $2,500 per policy, per year (included in CSL) to return Your Dependent child(ren) to a designated advocate if Your death or hospitalization leaves Your Dependent child(ren) unattended.
- Return of Deceased Remains
- Up to $10,000 per policy, per year (included in CSL)
All covered services are subject to a Combined Single Limit of $500,000 per policy per year.
This is only an outline of the plan's features. Please read your Program Description carefully for full details. This Plan
must be purchased and payment received by ResortCom or the sponsoring Resort Club prior to Your scheduled departure date for Your Trip.
Should You have questions regarding the plan, please call On Call International at (866) 816-2087.
Villa Preferred Access (VPA)/Gold Members
If you received the On Call Travel Protection Plan free of charge when you paid your maintenance fees as a Villa Preferred Access (VPA)/Gold member, please view the full Program Description here.
Benefits and assistance services included in the plan:
Resort Club Benefits
(Applicable whenever you are at a Resort Club or Exchange)
- Medical Evacuation/Repatriation
- Up to $50,000 Combined Single Limit (CSL) per policy, per year (included in CSL)
- Return of Dependent Children
- Up to $1,000 per policy, per year (included in CSL) to return Your Dependent child(ren) to a designated advocate if Your death or hospitalization leaves Your Dependent child(ren) unattended.
- Return of Deceased Remains
- Up to $4,000 per policy, per year (included in CSL)
All covered services are subject to a Combined Single Limit of $50,000 per policy per year.
All arrangements must be approved and arranged by On Call International. This is not a reimbursement program.
This is only an outline of the plan's features. Please read your Program Description carefully for full details. Should You have
questions regarding the plan, please call On Call International at (866) 816-2087.
To learn more about how to upgrade your plan and receive the additional benefits applicable whenever you're traveling
more than 100 miles from home, please contact the maintenance fees and loans department at 1-800-852-4755.
Claim Forms
If you are a Prime or Upgrade member and need to file a claim for a loss while on a covered trip to a Resort Club or Exchange,
select a link below to download claim forms. To avoid a delay in processing your claim, be sure to include all requested documentation with
your completed claim forms including, but not limited to, proof you were on an eligible Trip, receipts, medical documentation,
explanation of benefits, and proof of loss.
Travel/Baggage
Medical
Accidental Death and Dismemberment
* Please note that only Prime and Upgrade members are eligible to claim for Resort Club benefits, and Resort Club benefits are only available when traveling to/from or while on a Resort Club trip.